Kathmandu. The Electricity Regulatory Commission (ERC) has sought clarification on the decision of Nepal Electricity Authority (NEA) to levy additional charges on online tariff payments. The commission has sought clarification after the NEA’s board of directors decided to impose additional service charge on customers who pay the tariff online without permission.
There was no charge for paying electricity bills online. However, after the NEA’s decision, customers and consumers who pay more than Rs 501 online will incur an additional service charge of Rs 5.
The service charge will be deducted directly from the consumer and will go to the online service provider and wallet. While the government is promoting digital business in every sector, the additional service charge levied by NEA will add more burden to the customers and consumers.
Source : Capital Nepal (Translated)